Salient

Salient is an AI-driven platform revolutionizing the way car finance companies engage with their clientele. Serving as an all-encompassing virtual contact center, it automates interactions with customers 24/7 across multiple platforms including voice, SMS, email, and webchat. One of its standout capabilities is automating critical customer communications: initiation or validation calls for immediate verification of client data to prevent fraud, handling incoming inquiries such as payments and account updates, and proactive engagement with customers starting to fall behind on payments to facilitate easy resolution.

Beyond just automating conversations, Salient enhances the efficiency of payment collection and processing. It boasts a system that adheres to SOC 2 and PCI L1 standards, ensuring transactions are secure and smooth. Notably, Salient delivers real-time analytic insights with live transcription and summarization features that help identify and promptly address any emerging customer issues.

Engineered for security, simplicity, and seamless implementation, Salient supports both secure on-site deployment and integration with a lender’s existing tech infrastructure. In essence, Salient elevates the automotive lending experience by enabling smarter, safer, and more dynamic customer interactions through its advanced AI toolkit.