Symbl

Symbl.ai stands as an advanced conversational intelligence platform, equipping developers with the means to transcribe and analyze unstructured dialog in real-time through sophisticated deep learning techniques. It caters to a multitude of sectors including revenue intelligence, online events and seminars, virtual collaboration, customer service centers, and talent acquisition analytics.

Symbl.ai boasts a range of functionalities that include tailored trackers, succinct summaries, subject structuring, transcription services, dialogue analytics, and pre-made interfaces and components for handling voice, audio, and textual content. The platform's APIs enable both immediate and delayed speech recognition within unstructured human interactions, infusing intelligence seamlessly via a solitary API invocation.

The system also excels in identifying keywords, phrases, and intents swiftly—in less than 400 milliseconds—or through queued batch requests. Symbl.ai's speech-to-text feature is particularly adept, providing highly accurate, delayable speech recognition APIs that are specially designed for natural human discourse.

Analytically, the tool outputs diverse measurements to improve conversation analytics for users or customer representatives, such as the ratio of speaking to listening, speech pace, duration of talk, and sentiment analysis tied to specific topics. Symbl.ai is adept at processing exchanges and distilling insights from various communication mediums, including video or audio recordings, telephone systems, and real-time streams.

Moreover, customer satisfaction is a key focus for Symbl.ai, offering versatile subscription options without binding usage obligations and providing paths for scalable expansion.