Viable

Viable offers an artificial intelligence-enhanced tool for analyzing qualitative feedback, enabling organizations to gain a deeper understanding of their customer base. Leveraging cutting-edge AI and natural language processing (NLP) technologies, it provides in-depth analysis of customer feedback to enhance product-market fit, refine messaging based on thorough audience insights, and accelerate data-informed decision-making.

Viable's AI-generated reports deliver instantaneous, precise, and evidence-based insights accessible to all teams within an organization. These reports are comprehensive, including not just sentiment analysis but also monitoring trends over time, generating summaries, urgency ratings, detailed product themes, customer demographics, and more. Additionally, Viable employs customer-specific information and metadata, offering nuanced analysis and tailored recommendations that factor in variables such as Net Promoter Scores (NPS), customer segmentation, geographic location, and beyond.

The platform is versatile and capable of analyzing a range of data, from sales call transcripts and customer service inquiries to market research, staff feedback, and beyond. Viable also emphasizes data privacy with automated personal information redaction and delivers personalized support for bespoke data management needs. As a testament to its security standards, Viable is SOC 2 Type 2 compliant. Users can begin with as few as 500 data points.

Viable invites potential users to experience its AI capabilities with a complimentary 30-day trial. The tool integrates seamlessly with major software such as Zendesk, Intercom, and Front for customer service, Delighted for survey input, Gong for sales call analysis, and collects reviews from app stores, among others. For data integration, it accommodates inputs from nearly any source via Zapier or through direct imports of CSV files.