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Client Assistance: Providing clients with information about counseling services and answering their queries with professionalism and discretion.
Resource Management: Organizing educational materials, handouts, and other resources that may be used during counseling sessions.
Communication: Acting as a liaison between the counselor and clients, ensuring messages and information are conveyed accurately.
Session Preparation: Helping to prepare the counseling environment by setting up the therapy room and ensuring it is comfortable and welcoming.
Confidentiality Maintenance: Ensuring all client information is kept secure and confidential according to privacy laws and ethical guidelines.
Research Assistance: Conducting research on relevant topics or sourcing materials as requested by the counselor.
Follow-Up: Assisting with client follow-up by scheduling next sessions and sending reminders.
Process Improvement: Providing suggestions for improving office processes and client experiences based on direct feedback received.