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Hardware Troubleshooting: Diagnosing and resolving issues with computer hardware, such as hard drives, motherboards, and RAM.
Software Support: Installing, updating, and troubleshooting software applications.
Network Configuration: Setting up and maintaining network connections, including Wi-Fi and Ethernet, to ensure stable internet access.
User Assistance: Providing helpdesk support to users with computer-related queries and training them on new systems or software.
Data Management: Assisting with data backups, data recovery, and storage solutions to safeguard important information.
Security: Implementing and maintaining security measures, such as antivirus software and firewalls, to protect systems from threats.
Device Setup: Configuring new devices for deployment, including PCs, laptops, and mobile devices.
Documentation: Creating user manuals, documentation, and inventory lists for IT equipment and software licenses.
Technical Research: Researching new technology solutions and products that could enhance company productivity and efficiency.
Maintenance: Conducting routine maintenance tasks to ensure that all IT systems are operating smoothly.