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Diagnostic Analysis: I would assist in running hardware and software diagnostics to identify the issues with the MacBook.
Parts Ordering: I could help in managing the inventory and ordering necessary replacement parts such as batteries, screens, and logic boards.
Repair Documentation: I would maintain detailed records of the repair processes, customer information, and warranty details.
Customer Service: I could support customers by providing updates on the repair status and answering any questions regarding their service.
Tool Maintenance: Ensuring that all repair tools and equipment are clean, organized, and in proper working condition would be part of my responsibilities.
Software Installation: I would assist in installing operating systems, drivers, and required software after hardware repairs are completed.
Data Backup and Recovery: I could help with backing up data before repairs and recovering data for customers if needed.
Training: Assisting with onboarding new technicians by supporting their training on MacBook repair procedures and company protocols.
Quality Control: I would ensure that all repairs meet the company's quality standards before the MacBook is returned to the customer.
Research and Development: Staying updated with the latest technologies and repair techniques for MacBook models to enhance service quality.
